Problem-Solving and Decision-Making for Leaders (University of Waterloo)

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Register Your Interest

No matter your field or industry, you are in the business of problem-solving and decision-making. In this course, you will learn to lead people to solve problems. You will work with other course participants to practice proven problem-solving and decision-making techniques. You will also develop the knowledge and tools you need to help people creatively tackle everyday workplace problems and decisions.

Receive a certificate from the University of Waterloo

Upon successful completion of this program, you will receive a professional education certificate from the University of Waterloo.

Who Should Enrol

• Professionals who want to delve deeper into leadership best practices
• Supervisors
• Managers
• Team leads
• Aspiring leaders

What You Will Learn

• The Six Sigma problem-solving methodology to improve problem-solving and decision-making within your organization:
• Define phase (problem and goal statements)
• Measure phase (asking important questions)
• Analyse phase (root cause analysis and process maps)
• Improve phase (brainstorming and creativity)
• Control phase (documenting and communicating solutions)

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Register Your Interest